Customer Success Manager

Job description

We are currently seeking an Customer Success Manager to support successful engagements and deployments of the Grip platform at our clients. As a Grip’s Customer Success Manager, you will become the expert in our web-based software, and you will show an in-depth knowledge of its features, capabilities and characteristics. The main responsibilities of this job will be consultative support, account planning and account management. We look for someone with the confidence and experience to manage and partner with enterprise customers as well as the energy and technical ability to work directly with our solution hands-on.


Representing Grip at our client means that you are well aligned with the internal Grip- and client teams and have a close connection with the product and development teams to understand the product with all its details.


What’s Grip?

Grip is web-based solution that automatically generates visual content. It’s based on photorealistic 3D, capitalizing on INDG’s twenty-year-long experience in that field. 3D is good because once your beer or your juicer or your rocket is on Grip, it can be used and re-used for multiple media: images, videos, iOS apps, and such.


This vision has worked quite well with clients: in less than two years, Grip won Coca-Cola, Nivea, Heineken, L'Oreal and others. As you can imagine, working with these companies requires knowing why, when and how they produce the thousands of visuals we've been trying to automate. Now, Grip is changing every day to accommodate the things we learn.


Responsibilities

  • Become a subject matter expert for the Grip platform and learn how to best apply the platform in the L’Oréal organisation to support the individual client needs.
  • Facilitate workshops and deliver onsite and remote training to align Grip with the client’s processes and objectives.
  • Lead customers through the set-up and support decisions about the way they will configure and use Grip
  • Assist customer in the onboarding (deployment and roll-out) of Grip into their business
  • Gather functional and business requirements from client and translate into a requirements towards the product team.
  • Work with the product management and development organization to channel client feedback and solutions into future releases of Grip.

Job requirements


  • Relevant experience in customer success management, software consulting, engagement management or program management, preferably in a SAAS B2B business.
  • Ability to present to multiple audiences, through a variety of methods, demonstrating deep knowledge of customer business priorities by actively shaping the offering to align with customer requirements.
  • Ability to work in a fast-paced – startup like, international, highly dynamic environment
  • Experience with creative content production is a plus.


The procedure

Please send your resume and cover letter via the link provided. If you have any questions, please don’t hesitate to contact our HR Department at jobs@indg.com.